Privacy Policy

RTO Property Group (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Submit a property inquiry or contact form
• Request information about properties
• Schedule a property viewing
• Subscribe to our newsletter or marketing communications
• Create an account or register for our services
• Communicate with us via email, phone, or chat

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property preferences and search criteria
• Financial information (for consultation purposes only)
• Feedback, questions, and other messages you send to us
• Marketing preferences and communication choices

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device information (operating system, device type)
• Pages viewed and time spent on pages
• Referring website or source
• Clickstream data and browsing patterns

Information from Third Parties

We may receive information about you from third-party sources, including:

• Real estate MLS (Multiple Listing Service) databases
• Social media platforms (if you connect or interact with us)
• Analytics and marketing service providers
• Public records and databases

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Respond to inquiries, facilitate property viewings, provide information about properties, and deliver requested services
• Communication: Send you property alerts, market updates, newsletters, and promotional materials (with your consent)
• Personalization: Customize your experience and show you properties that match your preferences
• Analytics: Analyze website usage, improve our services, and develop new features
• Legal Compliance: Comply with legal obligations, prevent fraud, and protect our rights
• Marketing: Send marketing communications about our services, properties, and special offers

3. How We Share Your Information

We may share your information with:

Service Providers

We work with third-party service providers who assist us in operating our website and delivering our services, including:

• Website Services: Website hosting, maintenance, and technical support
• Analytics Providers: Website analytics and performance monitoring
• Email Service Providers: Email delivery and marketing communications
• CRM Providers: Customer relationship management and data storage
• Cloud Storage: Secure data storage and backup services

Business Partners

• Real estate brokers and cooperating agents
• Lenders and financial institutions (with your consent)
• Home inspectors, appraisers, and other service providers

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Enforce our terms and agreements

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website performance and functionality
• Deliver targeted advertising and content
• Track the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link or contacting us
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure hosting and backup systems
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When we no longer need your information, we will securely delete or anonymize it.

8. Ohio-Specific Provisions

RTO Property Group operates as a licensed real estate professional in the State of Ohio. Our real estate services are limited to properties located within Ohio. We comply with all applicable Ohio state laws and regulations regarding data privacy and real estate transactions.

If you are an Ohio resident, you may have additional rights under Ohio law. Please contact us for more information about your rights.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.